arc Property Services: commercial sense, social purpose
Whilst arc Property Services have worked in the social housing sector for over a decade, refurbishing over 5,000 homes to the highest standard, what sets us apart from other contractors is the care and attention we pay to residents. We have delivered a vast number of refurbishment projects, including external and internal works covering both estate regeneration and void properties.
We never forget we’re working in someone’s home. Residents are our number one priority, we care about them and their homes. We pride ourselves on our high-quality works and on delivering the services residents deserve. We will do whatever we can to make having new facilities as pain-free as possible.
Our Resident Liaison team members are fully qualified trades people which means they can answer any technical questions. Before we start on site, the RLO will visit every resident to introduce themselves and the company, to confirm the works and how they will affect householders, and to explain our appointments system. The RLO will also try to ascertain any specific requirements residents may have, and meet them, as they start to build up excellent working relationships with residents.
Our model is direct delivery; with our in-house electricians, plumbers, roofers, decorators and multiskilled operatives, we can resource projects without having to subcontract packages and clients can have confidence in our ability to deliver to programme and budget without compromising quality. We have a fair employment ethos which includes no zero-hours contracts, continuous career development and a diverse workforce.
This gives us full control of all our projects and the ability to provide consistently high quality works that meet clients’ and residents’ needs and achieve KPI targets.
Residents matter to us, which is why we go to the lengths we do.